Return Policy

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase for a full refund.

To be eligible for a return, your item must be in the original packaging.

To complete your return, please include your proof of purchase and the reason for the return.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
In lieu of a refund, you may instead request an exchange.  If you would like to exchange it for the same item, send us an email at orders@portolacoffee.com and send your item to: Portola Coffee Roasters, 3313 Hyland Ave, Suite B2, Costa Mesa, CA, 92626, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves prior to giving it to you, we will send a refund to the gift giver and notify them of your return.

Shipping
To return your product, please mail your product to: Portola Coffee Roasters, 3313 Hyland Ave, Suite B2, Costa Mesa, CA, 92626, United States.

You will be responsible for return shipping costs.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.